Our aim is to get your order to you as soon as possible
- Standard Delivery 1-2 working days once dispatched
- Next Day Delivery
- Standard Delivery 3-5 working days (Europe)
- Standard Delivery 7-10 working days ( Rest of the world)
Express delivery prices will vary depending on the location, weight and the date the package is required. In order to obtain a shipping quote, please contact us directly on +447447677372 and leave a message with your requirements.
All delivery time frames are based on working days Monday to Friday and exclude UK Bank Holidays. Orders placed after 10am for next day delivery will be delivered within 2 working days, with the exception of next day delivery orders placed after 3pm on Thursday's will be delivered on the following Monday. Please note deliveries may also be delayed due to any local Bank Holidays.
Duty and Tax
Please note, as we are no longer part of the European Union (EU), International customers purchasing from outside of the UK (Europe, United States and beyond) may be liable to pay duty and tax when receiving their parcels.
We use the Royal Mail service which gives us an approximate timeframe on when the parcel will be delivered to your door. However, there may be times when delays occur. This can occur any time especially during public holidays such as Christmas, Easter and bank holidays. We cannot be held for any delays caused as once the parcel has been dispatched by us, it is then the responsibility of the Royal Mail service for you to receive your parcel on time.
Unclaimed Parcels sent back to the sender from overseas (Outside of UK)
On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a refund instead if the item(s) is a Ready To Dispatch product but this would be minus any shipping fees.
If the item(s) is a Made To Order item, only a partial refund will be issued. This is minus any shipping fee plus 45% (including any manufacturing costs and restocking fees).
We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.
* Please make sure to provide us with the correct address, as we will not be held responsible for costs incurred or lost packages due to errors in address details
MADE TO ORDER
When placing a made to order purchase, this includes canvas and engraved Jewellery please allow approximately 3-6 weeks for us to process, produce and dispatch your order.
A signature will always be required at delivery, so it is vital someone is available at the provided address to accept the parcel. Unfortunately, on rare occasions parcels are sent back to us in the post. In these circumstances shipping fees will need to be repaid in order for the package to be sent out a second time.
SHEIKHA does not take responsibility for any incorrect details provided, or for any unclaimed parcels by the buyer. Please make sure correct details are provided at checkout.