Our aim is to get your order to you as soon as possible insha'Allah
You will receive an email confirming your order immediately after you make a purchase. Goods will normally be dispatched within 48 hours of payment confirmation.
You can login to your account to view your order status. You will also get an email confirmation once your order is dispatched
All orders are sent recorded delivery (signed for) there is a standard cost for shipping according to the weight of the parcel
Important note that UK Next day delivery is only available for orders placed before before 3pm Monday- Friday otherwise it will be posted the next day
When the goods are dispatched, please allow 1-3 working days for them to reach you in the UK and for international orders, please allow between 5-10 days for them to reach you from the time your order status is shipped.
If you do not receive your goods within 3 working days (UK) or 10 working days (international) from the time your order status is updated to shipped, please email us firstname.lastname@example.org quoting your order number.
In rare cases if product is out of stock in the UK.We will send direct from our manufactures in the UAE. Please allow up to 7 working days from date of order.
Please ensure your shipping address is correct and ensure someone is available to receive and sign for your order. Shipping address can not be changed once your order has been dispatched. If your shipping address is incorrect and you decide to change to a different address after your order has been made please notify us immediately . It may result in you paying for your order and postage again.
There is a strict no refunds policy for incorrect shipping address
If no one is in to receive the order, usually you will receive a 'something for you ' card. The card explains why they were unable to deliver and tells you how to arrange re delivery or collection. You will need to take the note to your local post office to collect your item with personal identification in order to collect your order.
If you input an incorrect address at checkout and the package is returned back to us, then you have to wait for the order to return back to us and you will be liable to shipping costs for re-delivery
In order to avoid such occurrences please ensure all contact and address details you input are correct. In order for us to carry out our obligation effectively and offer a smooth service.
An email will be sent automatically once your order is dispatched and you will be able to double check all details are correct
If you have any additional requirements, please don't hesitate to contact us we will, insha'Allah try to accommodate